Q&A
Q1. How many hours required for 100% charging?
A: It depends on vehicle battery capacity and the chargers power.The maximum charging speed accepted by the BMS.For example,the car battery capacity is 60KWH,use 60KW DC charger and charging speed is 1C .Theoretically,takes one hour from 0 to 100%.Physically, there is balance power in battery around 20%-50%,the actual charging time shall be 30-40min.
Q2. What is your quality management systems?
A:We have reliable quality control system.There're three quality rechecking/testing steps before delivery.The quality management system follow ISO9001 & GJB9001B weapon equipment quality certification & IATF16949 2016.
Q3. What is your term of packing?
A: Wooden packing with pallet for easy and safe transportation.
Q4. What is your term of payment & delivery?
A: 1.T/T 30% as deposit, and 70% before delivery. L/C at sight,others terms agreed. 2.FOB, CFR, CIF.
Q5. How about your delivery time?
A: It will take 3 to 20 days after receiving your advance payment,and delivery time depends on specification and the quantity of your order.
Q6. Can you produce according to the samples?
A: Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures.
Q7. Do you test all your goods before delivery?
A: Yes, we have 100% test before delivery.
Q8.What is the warranty term?
A:We provide 1 year for consuming parts &3 years warranty for non-consuming parts.
Charging Cloud Platform:
Manufacture Line:
Test Center:
Tonhe test center acquired CNAS certificate. Test center can test humidity, smoke, high and low temperature alternating, vibration and EMC and so on, which can assure product reliability and make performance more complete and professional.
Certification:
Charging Station Project :
Q1. How many hours required for 100% charging?
A: It depends on vehicle battery capacity and the chargers power.The maximum charging speed accepted by the BMS.For example,the car battery capacity is 60KWH,use 60KW DC charger and charging speed is 1C .Theoretically,takes one hour from 0 to 100%.Physically, there is balance power in battery around 20%-50%,the actual charging time shall be 30-40min.
Q2. What is your quality management systems?
A:We have reliable quality control system.There're three quality rechecking/testing steps before delivery.The quality management system follow ISO9001 & GJB9001B weapon equipment quality certification & IATF16949 2016.
Q3. What is your term of packing?
A: Wooden packing with pallet for easy and safe transportation.
Q4. What is your term of payment & delivery?
A: 1.T/T 30% as deposit, and 70% before delivery. L/C at sight,others terms agreed. 2.FOB, CFR, CIF.
Q5. How about your delivery time?
A: It will take 3 to 20 days after receiving your advance payment,and delivery time depends on specification and the quantity of your order.
Q6. Can you produce according to the samples?
A: Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures.
Q7. Do you test all your goods before delivery?
A: Yes, we have 100% test before delivery.
Q8.What is the warranty term?
A:We provide 1 year for consuming parts &3 years warranty for non-consuming parts.
Charging Cloud Platform:
Tonhe is delicated to enabling the future of e-mobility by providing the most open, secure and robust charging network anywhere. A charging platform based on the cloud server makes it simple for charger owners to operate and customize chargers to meet their specific requirements. We provide everything you need to offer a complete EV charging solution.
OCPP Capable: Easy process to integrate other OCPP-capable chargers to the charging cloud platform through OCPP protocol.
Real-time Monitor: A graphical dashboard shows real-time status, helping charger operator or EV driver to manage charging service from their computer or mobile phone.
Flexible Integration: Integrations with other systems - APIs allow flexible integration with other systems including payment apps, parking system, enter prise existing systetem and 3rd party cloud platform.
Manufacture Line:
Test Center:
Tonhe test center acquired CNAS certificate. Test center can test humidity, smoke, high and low temperature alternating, vibration and EMC and so on, which can assure product reliability and make performance more complete and professional.
Certification:
Charging Station Project :